Shipping policy
Order Handling
- Order handling takes place on weekdays only, and public holidays are non-working days.
- Payment confirmation, quality checks and packing are completed within 1–3 business days.
- Orders received on a Saturday, Sunday or public holiday are handled when the next working week resumes.
Fulfillment
Parcels are sent from an overseas warehouse operated by our fulfillment partner, and not from the London Brook business address. This helps us offer competitive prices, and all parcels are tracked.
Delivery Timeframes
- Handling time: 1–3 business days
- Time in transit: 6–7 business days
- Expected delivery: 7–10 business days after the order is placed
Shipping Destinations and Rates
London Brook ships only within the United States. A flat rate of $6.99 USD is charged for each order.
Tracking
At dispatch you receive an email that includes the tracking number and a link to follow the parcel.
Address Errors
Please double-check the shipping address before paying, as dispatched parcels cannot be rerouted. Should a parcel come back undelivered owing to an inaccurate or incomplete address, we will contact you to arrange either reshipment, where extra postage may be charged, or a refund.
Missing Parcels
When tracking shows a parcel as delivered but you have not received it, we recommend asking neighbors and enquiring at the nearest post office. If it remains missing, contact sales@londonbrook.com no more than 7 days after tracking marked it delivered so that we can raise the matter with the carrier.
Our Details
Business Address: 3533 Riverdale Ave, Bronx, NY 10463, United States
Email: sales@londonbrook.com
Phone Number: +1 (929) 685-0684
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST