FAQ

Which products are available at London Brook?

The London Brook range is made up of women's and men's apparel along with footwear.

How quickly are orders sent out?

Processing takes 1–3 business days from Monday to Friday, not counting public holidays. Taking transit into account, an order usually reaches you 7–10 business days after it is placed.

Can the shipping address be corrected?

Corrections are possible for 24 hours after an order is placed. Send sales@londonbrook.com the order number along with the amended address. Beyond 24 hours the order may already be with our fulfillment team, so a change cannot be assured.

Which items can be returned?

Unworn, unwashed items that still have their original tags can be returned within 30 days after delivery. Read the Refund Policy for every condition.

How are returns and exchanges arranged?

Contact sales@londonbrook.com with the order number, the product in question and whether you want a refund or an exchange. Our reply will include the address for returns and full instructions. Kindly hold the parcel until you have received them.

Is any fee deducted from a return?

London Brook does not deduct a restocking fee from eligible returns or exchanges.

When is a refund paid?

After the item is received and checked, the refund is sent to the payment method used for the order within 10 business days.

Is cancellation possible?

Cancellation is accepted up to the point at which processing begins. Write to sales@londonbrook.com with your order number as early as possible.

What are the ways to reach London Brook?

Customer care is available at sales@londonbrook.com, at +1 (929) 685-0684 (Monday – Friday, 9:00 AM – 5:00 PM EST), and through our Contact page.